Planner, Customer Service​/HelpDesk, Customer Service Rep

VANRATH are delighted to be assisting our major client, a large customer-focused organisation with the recruitment of a Customer Success Administrator to join their team based in Magherafelt
.

• 12-month maternity cover contract
• Monday to Friday, 8am-5pm
• Office-based role in Castledawson

You’ll be joining a well-established facilities management organisation delivering integrated building services across both public and private sector contracts.

• Previous experience in scheduling, planning, or logistics
• Strong customer service and customer care experience
• IT literate with good Microsoft Office skills
• Excellent organisational and planning abilities
• Strong communication skills with the ability to manage client relationships
• Able to work accurately under pressure and meet deadlines
• Comfortable working independently and as part of a cross-functional team
• Desirable
  : experience within housing maintenance or construction environments
• Desirable
  :
  Degree or HND in a related discipline

• Act as the first point of contact for customer queries and repair requests
• Deliver a professional, high-quality customer service experience
• Triage and assign repair jobs to the relevant teams or subcontractors
• Monitor job progress, update systems, and ensure target dates are met
• Keep customers informed and elevate issues where required
• Liaise regularly with internal stakeholders to provide accurate updates
• Maintain records, complete job closures, and support KPI performance

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.

IND
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