Coffee Shop Assistant

We are seeking a Coffee Shop Assistant to join our team. Greet customers and take orders efficiently. Provide recommendations on menu items and answer questions about products. Handle customer inquiries and resolve complaints professionally.

• Prepare specialty coffee drinks including espressos, cappuccinos, lattes, and other beverages to company standards.
• Ensure consistency in drink quality and presentation.
• Process cash and card payments accurately using the point-of-sale system.
• Close the till at the end of shifts. Process refunds and exchanges when necessary.
• Work effectively as part of a team to ensure smooth operations during busy periods.
• Support team members during peak times.
  
  Participate in team meetings and training sessions.
• Clear and clean tables, chairs, and customer areas throughout the shift.
• Execute closing procedures including cleaning equipment, securing the premises, and preparing for the next day.
• Stock and replenish supplies including coffee beans, milk, syrups, pastries, and retail items.
• Maintain product displays and ensure items are properly labelled with prices and allergen information.
• Prepare light food items such as sandwiches, salads, or pastries as required.
• Assist with promotional activities and upselling products.
• Report equipment malfunctions or maintenance needs to management.
• Follow health & safety regulations at all times.
• Keep the workspace organised and ensure equipment is in good working order.
• Adhere to company policies and procedures.
• Maintain knowledge of all menu items, ingredients, and allergen information.
• Maintain high standards of hygiene in all food preparation and service areas.
• Operate and maintain espresso machines, grinders, and other coffee equipment.
• Stay updated on coffee preparation techniques and brewing methods.
• Handle cash register operations including opening and closing procedures.
• Communicate clearly with colleagues about stock levels, equipment issues, and customer needs.
• Monitor inventory levels and inform management of low stock.
• Receive and check deliveries.

• Ability to work in a fast-paced environment.
• Technical coffee skills.
• Enthusiasm for coffee and the hospitality industry.

The ideal candidate will be passionate about coffee, dedicated to providing excellent customer service, and thrive in a fast-paced environment.

This is an opportunity with no late nights and nice hours. There is a degree of flexibility around hours which can be discussed.

Area:
All of Northern Ireland
Closing date: 13 Feb 2026