ITSM Change Manager

At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level.

We are looking for an IT Change Manager to join our team for a multinational leader in the financial sector
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• Manage Change Requests ensuring full alignment with Group directives and Telecom & Workspace procedures.
• Support CTOs and IT operational teams throughout the full Change lifecycle.
• Control and validate production changes, assessing risks and service impact.
• Manage conflicts between scheduled changes and coordinate the global Change calendar.
• Prepare and organize CCB/CAB meetings, supporting and advising senior IT management.
• Act as a core member of GCB ITG Meetings, representing Telecom & Workspace.
• Coordinate Major IT Production Operations, including Freeze calendar management and communication flow.
• Provide reporting, analysis and lessons learned after major IT production operations.
• Maintain procedures and documentation updated, ensuring compliance with best practices.
• Ensure Change Ticket data quality for all Telecom & Workspace IT Production.

• Strong experience in IT Change Management within large-scale environments.
• Solid understanding of risk, impact and quality processes.
• Ability to coordinate with distributed teams and senior stakeholders.
• Experience managing Major Changes and operational governance.
• Strong analytical and communication skills.
• English level B2 or higher.
• Experience with ITIL processes.
• Background in operations, infrastructure or service management.
• Experience preparing governance materials or process documentation.

• Professional Development:
  Access to an annual budget dedicated to advancing your skills through professional certifications.

Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities.

Are you ready for your NEXT LEVEL?

In Lognext we are committed to equality between women and men and as proof of this we have a registered and published Lognext Equality Plan. We also believe that multiculturalism is a source of values, experiences and knowledge that add value to our projects, which is why we believe in diversity, and we are committed to it. We work every day to create environments where people are treated with respect and dignity no matter where they come from, we do not discriminate based on race, religion or beliefs, ethnicity, disability, age, nationality, marital status, sexual orientation, or gender.