Spanish-speaking Banking Customer Support Specialist

Puesto: Spanish-speaking Banking Customer Support Specialist - Relocation to Lisbon
This role requires relocation to Portugal.

Workster is partnering with a leading BPO company to recruit a   Spanish-speaking Banking Operations Specialist   to join their team in   Lisbon, Portugal   , supporting one of the UK’s most innovative digital banks.
This opportunity is ideal for professionals currently based in   Spain   who have experience in banking, financial services, or insurance and are interested in an   international career experience in Lisbon   .
You will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service.

Your Role

Provide customer support via chat, phone, and email for Spanish-speaking customers
Resolve complex enquiries related to accounts, payments, disputes, and transactions
Handle fraud investigations, chargebacks, and complaint resolution
Deliver clear guidance on banking and financial services processes
Act as a subject matter expert for banking-related topics within the team
Support colleagues with knowledge sharing when needed
Ensure compliance with internal procedures and regulatory standards

Your Qualifications

Fluent Spanish   and   good English   (spoken and written)
Minimum  12 months of experience in Banking, Financial Services, Insurance, or similar sectors
Strong analytical and problem-solving skills
Ability to manage complex customer cases independently
Comfortable working with digital tools and multiple platforms
Team-oriented with strong communication skills
EU passport or valid work authorization for Portugal

The Offer

Full-time position   based in Lisbon, Portugal
Relocation support available for candidates moving from Spain
Optional   company accommodation in Lisbon
Paid training before starting the role
Health insurance from the first day of the contract
Meal allowance card
Holiday and Christmas allowances paid monthly
40 hours per week on   rotational shifts (24/7)