E-commerce Customer Support

Job Description of E-commerce Customer Specialist

Location:

Madrid, Spain On-board time: ASAP

About us:

We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core.

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.

Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that we still have over 80-percent of employees working in R&D, as part of our proprietary research and development system.

By now, we have over 300 million active users worldwide, and we are ranked 5th in global market share.

One dream.

One team Holding a firm belief in creating the vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing.

We celebrate each nationalities' special day.

At vivo, we make sure your voice is heard, and your culture is respected.

At vivo, we commit ourselves to one thing, do the right things and do things right.

We support openness and authenticity, promote self-reflection and continuous learning, we thrive to provide a working environment where our talents can perform at their peak.

Responsibilities Position Target Overview： We are looking for an enthusiastic and detail-oriented Customer Service Specialist to join our growing team.

In this role, you will assist in managing daily email inquries for the e-commerce platform .

If you are passionate about e-commerce, highly organized, and ready to contribute to the success of our online business, we’d love to have you on board!customer support：Dedicated Market Support:
Serve as the main point of contact for all customer inquiries originating from our Spanish and Portuguese website and e-commerce platform.handle customer inquries：Primarily handle customer inquiries via email and phone, delivering prompt, accurate, and courteous responses.

Efficiently manage returns, exchanges, promotion, refunds, and product-related concerns, finding fair and satisfactory solutions.

Assist customers with order placement, tracking, modifications, shipping inquiries, and issue resolution related to logistics.

Your Profile includes1．At least a Bachelor’s degree
2.

At least 2-years customer service software experiences
3.

Soft Skills:

Spanish and English is must, Portugees is a plus Excellent written and verbal communication skills

Customer support, email and live chat experiences

Customer-centric mindset:
Strong empathy, patience, and a genuine passion for helping people and solving problems.

Problem-Solving

Skills:

Ability to work independently, analyze situations, and make sound decisions to resolve customer issues effectively.

Good communication skills and ability to work effectively with different teams.

At vivo, we are committed to providing equal opportunities.

We value diversity and inclusion and do not discriminate against people on any basis, such as, but not limited to, religion, color, nationality, gender, sexual orientation or disability. xiphteb

We focus on doing the right thing and do things right! We look forward to hearing back from you!

Connect with us! If this sounds like your next challenge, send us your application at this link