KAM; Key Accounts Manager A&H

Puesto: KAM (Key Accounts Manager) A&H
** Onboard and takeover business won by Partnerships**, communication plan with clients, sponsor relationships as well as campaign management, both digital and telemarketing. In addition to managing existing relationships, this role includes responsibility for supporting new sales (Partnerships) – actively meeting and building connections with potential partners whenever is needed.
** Client Management**:
Analyze, track, and execute digital marketing and direct marketing campaigns. Oversee reporting and perform all tasks related to the campaign management, both internal and external.
** Risk Mitigation & Controls**:
Work closely with internal teams to meet client needs and ensure smooth account operations. Comply with key regulatory and risk management responsibilities, by implementing AIG underwriting policies, practices, and procedures.
* The primary objective of this position is to analyze, track and execute digital marketing and direct marketing campaigns.
* The role will oversee reporting and perform all tasks related to the campaign management, both internal and external.
* Manage renewals and contract updates, ensuring seamless delivery of services.
* Work with development teams (internal and external) to set up or adapt sales platform to sponsors or campaigns.
* Manage telemarketing providers, ensuring campaign targets are met.
* Manage digital partners.
* Relevant experience in Account Management, with extensive understanding of Digital, Direct Marketing & Telemarketing.
* Language skills: must be fluent in Spanish and English (Portuguese would be a plus).
* Experience in developing, managing and maintaining Partnerships
* Solid understanding of digital marketing including web, mobile, content management, media, and advertising.
* Understanding of embedded insurance distribution, will be a key differentiator.
* Ability to recognize potential opportunities and needs in prospective partners. This includes crafting and delivering compelling sales pitches to present AIG’s products and business model.
* Ability to optimize product offerings in partner sales channels, identifying opportunities for upsell and expanding product lines.
* Proven relationship management skills and a track record of achieving exceptional sales results.
* Proven ability in developing and executing sales and distribution plans.
* Strong commercial skills in analysing; planning; strategy; key relationships; and performance management.
* Ability to analyze and monitor financial performance of accounts. A strong understanding of budgets, forecasting, and profitability is essential to drive positive business outcomes.
* Ability to read and analyze P&L statements with an understanding of the key performance indicators.
* Good risk analysis and technical skills.
* Deliver measurable success and strives for continuous improvement. Whether it’s achieving revenue targets, growth targets, client satisfaction, or renewal rates.
* Strong interest in digital marketing, data analytics and data-driven business performance management.
* Demonstrated success in using research, analytics, and testing methodologies to make business decisions.
* Strong focus on resolving client issues professionally and ensuring client satisfaction.
* Experienced in the management of integrated marketing and cross-discipline marketing concepts from creation to implementation.
* Experienced in telemarketing acquisition and lead generation activities.
* Contact center Management.
* Insurtech and Digital agencies relationship management
* Establish and leverage strong relationships with clients, support areas and vendors.
* Strong written, verbal communication and interpersonal skills.
* Awareness of legal and compliance issues.
* Highly organized, with a strong attention to detail and ability to manage multiple accounts.
* Outstanding skills in business computing (MS Word, MS Excel, MS PowerPoint) and digital analytics tools, particularly digital marketing, content management and tracking tools.
* Able to internally engage with Local & Regional Leadership.
* Integrator:
Collaborate with multiple technical, functional, distribution and client/broker management resources, local, regional, and global, across the wider business.
* Drive a culture that promotes collaboration, diversity, and inclusion.
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