Operations & Reservations Manager

Job Title:

Operations & Reservations Manager – Destination Management Company
Salary: €28,000 - €30,000 gross per year + Bonus

Location:

Madrid, Spain

This boutique Destination Management Company   based in Madrid,  specializing in tailor-made cultural and luxury travel experiences across Southern Europe.

Their bilingual, international team works closely with high-end travel advisors and trusted local partners to create seamless, authentic itineraries focused on  art, history, gastronomy, and wine  . They are known for their  personalized service, operational excellence, and attention to detail  .

They are looking for an experienced  Operations & Reservations Manager   to oversee day-to-day booking operations and client servicing.

This role is ideal for someone with a background in  DMC operations, travel coordination, concierge services, or hospitality  , who enjoys managing multiple reservations, liaising with suppliers, and delivering exceptional client experiences.

Candidates with DMC, inbound tour operator, or luxury travel agency experience are strongly encouraged to apply.

Key Responsibilities
Manage  end-to-end reservations   for tailor-made itineraries
Coordinate with  hotels, guides, transport providers, venues, and local partners
Act as a  primary point of contact   for clients and travel advisors
Ensure smooth execution of services before and during travel
Handle itinerary changes, special requests, and problem-solving as needed
Maintain strong relationships with suppliers and service partners
Support internal processes, service standards, and operational workflows
Assist with planning special events, experiences, and bespoke requests
Contribute to customer loyalty initiatives and repeat business

Ideal Candidate Profile
3–5 years’ experience   in travel, hospitality, or DMC operations
(roles such as Operations Executive, Senior Travel Coordinator, Concierge, Group Coordinator, or similar)
Fluent in  English and Spanish   (essential)
Strong organizational skills and attention to detail
Comfortable managing multiple bookings and priorities
Client-focused mindset with strong communication skills
Knowledge of the  Spanish and Portuguese markets   is a plus
Experience working with  American clients or travel advisors   is a plus
Team player who can also work independently

The Offer
6 months   of structured training
Private   healthcare insurance
Team trips   and familiarization experiences
Performance-based bonus   program after 6 months

Job Title:

Operations & Reservations Manager – Destination Management Company
Salary: €28,000 - €30,000 gross per year + Bonus

Location:

Madrid, Spain

If you would like to have more information about the role, please apply or send your cv to

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