Assistant Facilities Manager​/Facilities Manager

Assistant Facilities Manager / Facilities Manager page is loaded## Assistant Facilities Manager / Facilities Manager remote type:
On-site locations:
Madrid, ESPtime type:
Full time posted on:
Vandaag geplaatstjob requisition :
REQ
479282
** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.
** Assistant Facilities Manager
**** Position Overview
** We are seeking a dynamic Assistant Facilities Manager to serve as the primary liaison for facility operations, tenant relations, and workplace management. This role combines property management expertise with exceptional customer service to ensure seamless facility operations while representing JLL and our clients with professionalism and excellence in the local business community.
** Key Responsibilities
** Property & Tenant Management
* Act as primary point of contact for all tenant inquiries, requests, and escalations
* Build and maintain strong relationships with tenants and landlords where applicable
* Ensure compliance with lease terms and legal requirements across the portfolio
* Coordinate service visits with property management representatives and approved vendors
* Drive high standards and consistency in lease requirement management
* Monitor tenant satisfaction and proactively address concerns

Workplace Operations
* Provide exceptional hospitality and support for guests, visitors, and employees
* Resolve facility-related issues including janitorial services, conference room management, workstation support, and interior/exterior furnishings and equipment
* Coordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs)
* Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high-quality project completion
* Ensure facility compliance with local building, health, safety, and fire codes
* Develop and implement operational procedures and standard operating practices
* Identify and present monthly cost-saving opportunities and operational improvements

Vendor & Contract Management
* Manage facility contracts as the client's designated managing agent
* Coordinate vendor discussions regarding goal setting, performance criteria, and reviews
* Maintain strong relationships with suppliers and service providers
* Monitor service delivery quality and contractor performance

Administrative & Event Support
* Coordinate special events for clients and JLL initiatives
* Handle mail services including pickup, delivery, postage preparation, and courier coordination
* Support various administrative tasks to ensure smooth daily operations
* Assist with workplace technology integration and facility improvements

Client Relations & Business Development
* Represent JLL and clients professionally in the local and regional business community
* Promote JLL's reputation and capabilities to prospective tenants and clients
* Lead efforts to monitor and enhance customer satisfaction
* Serve as brand ambassador for facility management excellence
** Experience & Education
*** Minimum 2 years of experience in facilities management, property management, or related field
* Demonstrated experience in customer service and relationship management
* Background in vendor management and contract coordination preferred
** Technical Skills
*** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
* Experience with facility management systems and technologies
* Interest in continuous improvement and emerging workplace technologies
** Core Competencies
*** Excellent…