Multinational Client Coordinator

* Coordinate the day-to-day multinational servicing activities (producing and issuing) throughout the program lifecycle on an assigned portfolio of accounts.
* Provides local technical and administrative support to Issuing Office (IO) Multinational Specialist and coordinates service requirements for the local portion of the Controlled Master Program (CMP) while managing communication and relationships with the producing office, client/broker, and Shared Services teams
* Proactively manage pre-bind activities including:  + Utilizing available AIG tools and technology, the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document.  + Collection of any other specific regulatory information impacting the program including tariff and / or minimum rates, mandatory retentions or cessions and any other regulatory matters requiring engagement with the AIG network prior to binding.  

+ Promote and drive the adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.  + Coordinate service requirements for local portion of Controlled Master Program (CMP)  + Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office.  

+ Ensuring adherence to AIG protocols and guidelines.  + Completion of hand-off documentation to the Multinational Administrator / Multinational Operations for the release of network instructions, including reinsurance and captive structuring, ensuring 100% accuracy and in line with bound program terms.
* Proactively manage post-bind activities including:  + Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive, and the AIG network as applicable.  + Engagement with AIG Reinsurance division to ensure cash-flow guarantees, PPWs etc. are monitored and contractual requirements and performance standards are met.  + Track performance and escalate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed time frames and premiums are collected in line with AIG payment terms.  

+ Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
* Ongoing account servicing:  + Address any ad hoc mid-term enquiries including endorsements, certificate requirements or any other administrative or servicing request ensuring engagement with appropriate authority holder for approvals where required.  + Provide tracking and performance information to underwriting and Multinational Client Executive for inclusion in periodic client stewardship meetings in which you would participate.
* General:  + Provide multinational subject matter expertise and support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.  + Provide guidance and support to internal stakeholders on the operational process and information requirements for reinsurance placements on multinational programs.
* Fluent in English is a MUST
* Strong technical knowledge of complex multinational programs (producing & issuing policies), including reinsurance structures, with experience of the multinational environment and processes
* Commercial insurance experience, preferably client servicing (broker or company background)
* Strong administration skills and attention to detail
* Written & verbal communication and interpersonal skills
* Highly motivated and ability to work autonomously and on own initiative
* Time management skills, ability to handle multiple priorities, organize work and meet deadlines
* Ability to clearly articulate ideas
* Proven record of being a team player. Collaborative with the ability to build strong relationships with key internal and external stakeholders
* Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
* Computer literacy required: IT packages, MS Outlook, Excel, Word
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