Enquiry Specialist

Overview

About the School - Colegio Europeo de Madrid is proudly recognised as one of the best schools in Las Rozas. Since 1989, our goal has been to develop the skills and abilities of our students in a personalized way, instilling in them a love of learning, curiosity, imagination and creativity. From our international school in Madrid, by teaching students in a bilingual environment and in a safe social and emotional environment, we pave the way for them to achieve their goals and overcome the challenges that arise.

We want our students to see the world as a place full of possibilities in which they can grow as people and create value and well‑being in society. The school now has an exciting opportunity for an experienced Enquiry Specialist to join our fantastic team.

About Cognita: Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools is proudly unique, however our collective purpose is to create an environment where everyone can, "Thrive in a rapidly evolving world".

As an Enquiry Specialist
, you will be the first point of contact for families exploring our school, helping shape their initial impression and guiding them through the earliest stages of the admissions journey. You will respond to enquiries received through phone calls, email, the website, open days, and walk‑ins, ensuring every parent receives a warm, professional, and informative experience. Your role involves capturing accurate data, qualifying enquiries, and providing tailored information that supports families as they move from initial interest to application.

You will monitor the admissions pipeline, support the Admissions Officer with CRM accuracy, and help identify opportunities to strengthen our visibility through local partnerships and networking. In this role, your contribution directly supports our service quality, enquiry‑to‑application conversion, and the overall admissions experience.

This is a permanent, full-time role, immediately available.

To view the Role Profile, .

You are a confident communicator with strong customer‑service skills and a natural ability to build positive relationships. You bring experience in sales, customer service, or data management, and you enjoy using data to understand behaviours, identify trends, and improve performance. You are organised, proactive, and capable of managing multiple tasks in a dynamic environment. You work well with others, collaborate effectively across teams, and take pride in delivering high‑quality service.

Commercially aware and detail‑oriented, you bring energy, professionalism, and a commitment to providing an exceptional experience for prospective families.

Complete this application before the closing date:
Sunday 22nd March 2026
.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre‑employment background checks will be undertaken before any appointment is confirmed.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

Early applications are encouraged; we reserve the right to interview and appoint prior to closing date for the right applicant.