Recovery Specialist

The River is seeking a reliable, detail oriented, customer service-minded Recovery Specialist with driving experience join our team. Responsibilities will include driving box trucks and vans to collect donated products from community partners, unload and sort donated products, and to complete required documentation accurately and timely. This position does require an individual to lift heavy products up to 50 pounds regularly and occasionally 70 pounds.

The position is full-time (32 hours) with the primary work schedule of Tuesday-Friday with 8-hour shifts between 7:00 am – 3:00 pm. This position may be scheduled for an occasional weekend shift to meet organizational and client needs.

In the full-time Recovery Specialist role, you will contribute to our mission of providing food, resources, and faith to build a stronger community by:

• Drive The River’s vehicles for pickups from local wholesalers, grocery stores, and other locations as needed.
• Operate The River’s vehicles in a safe manner while obeying all federal, state, and local traffic laws.
• Maintain an organized, safe and clean work environment.
• Assist in loading and unloading donated items.
• Assist with documenting accurate incoming donation weight as needed.
• Assist in sorting and storing food appropriately.
• Abide by all safety and hygiene regulations.
• Safely operate equipment (e.g., dolly, pallet jacks).
• Comply with FEFO inventory practices in warehouse, coolers, and freezers.
• Provide appropriate receipts to donors upon request.
• Maintain positive, effective working relationships with staff, volunteers, vendors, and clients.
• Assist in informing retail partners of The River’s operations to support their donation practices and build/maintain positive relationships with partners.
• Perform other job duties as assigned based on organizational and client needs.

• 1+ years’ experience in a customer service role is required.
• 3+ years’ driving experience is required.
• 1+ years’ experience driving a box truck or delivery vehicle is required.
• Experience working in a warehouse is preferred.
• Multilingual is strongly preferred.
• Commitment and passion for The River’s mission, vision and goals.
• Initiative to continue learning and be solutions focused.
• Multilingual is preferred.
• Commitment and passion for The River’s mission, vision and goals.
• Regular and timely attendance.
• Ability to apply basic math skills in daily work.
• Initiative to continue learning and be solutions focused.
• Ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ethnicity, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.
• Ability to work in various weather and temperature conditions.
• Operating knowledge of standard warehouse equipment.
• Operating knowledge of refrigerated trucks, box trucks, and cargo vans.
• Ability to work productively with limited supervision.
• Ability to communicate information clearly and understandably through interactions with staff, volunteers, and clients.
• Ability to work independently and collaboratively as a member of a team.
• Excellent customer service and interpersonal skills.
• Ability to adapt to changing priorities and manage time effectively.
• Ability to think quickly and make good decisions when problems arise.
• Ability to build good working relationships and foster feelings of mutual respect with staff, volunteers, and clients.
• Ability to keep self and others organized and on task.
• Ability to remain calm, professional, and respectful in stressful, and on occasion volatile, situations.
• Ability to accept responsibility for actions, decisions, and adherence to policies and procedures.
• Background and DMV check are required.
• Ability to obtain and maintain food service sanitation certification in accordance with municipal and state laws.
• Valid driver’s license and maintains a driving record that supports being on The River’s insurance plan.
• Ability to lift up to 70 pounds, carry, climb, grasp, hear, kneel, pull, sit, stand, stoop, and walk.

In exchange for your talents, we offer pay of $20.00 per hour along with health, dental, vision, disability insurance, employee assistance plan, Simple IRA with match, paid holidays, and paid time off. We work collaboratively to serve our clients and move towards our vision of a fully nourished community. To join our team, please send a cover letter and resume to hr.

We look forward to hearing from you!

The River Food Pantry is an Equal Opportunity Employer. The River is committed to providing an environment free from discrimination and harassment as defined by federal, state, and local law.