Security Officer

Overture Job Values

Overture Center for the Arts is committed to engaging the community in the arts and provides extraordinary experiences for everyone who shares in this remarkable community asset. Every member of the Overture team will maintain the highest standards of quality and customer service in every action, performing in an environment of proactive team effort, outstanding customer service, active brand advancement and passion for mission fulfillment.

Under general direction, the Security Officer provides security services before, during, and after Overture Center events and enforces all facility rules and policies and City Ordinances. Work requires a variable schedule based on events.

• Provides front-of-house security as well as security for banquets, parties, meetings, or other gatherings in various meeting rooms and theaters according to building policy. Sweeps theaters and rooms prior to events for explosive devices and other items that could harm the public, and takes appropriate action as needed including secondary sweeps to assess risk.
• Secures backstage and other areas of the facility requiring controlled access for authorized personnel. Provides security for artists' dressing rooms. Provides property protection for artists' equipment and personal property and escorts artists or special guests through public areas of the building and from building to vehicle when requested. Monitors entrance of Stagehands and cast/crew.
• Ensures patron and guest enjoyment and sense of comfort while attending Overture Center events. Utilizes knowledge of building, Overture Center policies, and relationships with staff and vendors to provide the highest level of customer service including assisting with greeting, directions, and way finding.
• Challenges patrons or unauthorized personnel and stops unauthorized activities or actions. Provides back-up to Ushers and other facility staff when confronted by uncooperative or unauthorized patrons or visitors.
• Staffs Command Center, controls access to backstage area, and performs all related duties. Monitors security camera system. Distributes generic access cards and keys as directed and tracks card and key return. Accepts and monitors all building deliveries and vendor access, logs packages, and notifies staff.
• Embraces and participates in the advancement of the JEDI (justice, equity, diversity, and inclusion) mission and vision of the organization.
• Perform other duties as assigned.

The rate of pay for this position is $20.05/hr.

To successfully perform this job, the individual must be able to perform each essential job function satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• High school diploma/GED
• 1-year of experience in security services in the entertainment and/or hospitality industry, including the enforcement of rules and regulations

• Ability to deal tactfully and effectively with large groups of people and to enforce rules and regulations.
• Ability to handle diverse circumstances and activities.
• Ability to deal effectively and communicate with customers of various ages, socioeconomic statuses, and ethnic groups.
• Ability to understand and carry out directions and procedures.
• Ability to communicate effectively, both orally and in writing.
• Ability to learn computer operations applicable to the program area.
• Ability to rapidly climb stairs and to think clearly and act appropriately in an emergency.
• Ability to perform and maintain CPR/AED and First Aid certification.
• Ability to maintain group and individual situational awareness to meet security team objectives during events.

• Work requires moderate speed and accuracy in a broad range of motion.
• Ability to perform high physical exertion on an occasional basis and moderate physical exertion on a frequent basis as needed to verbally restrain combative patrons or visitors; and to walk, run, and sit or stand in a fixed position for extended periods of time.
• Use of computer, telephone, and two-way radio. In addition First Aid, CPR, and AED equipment.
• Some exposure to disagreeable conditions and noise including risk of physical harm.