Corrections Communications Operator

Introduction

The Department of Corrections is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.

The Division of Community Correction is recruiting for Corrections Communications Operators. This position will be working in the Monitoring Center at 3099

E. Washington Ave., Madison, WI.

Check out the videos of this position on the career page.

The DOC Electronic Monitoring Center provides electronic monitoring services to the Division of Community Corrections, Division of Juvenile Corrections, local law enforcement, and county human services agencies. This position participates in the operation of the 24 hour/7 days a week statewide Corrections Electronic Monitoring system. This system contains confidential and detailed information on approximately 2,000 offenders and electronically tracks their movements in and out of their residences to treatment and employment settings.

This position has responsibility for providing detailed offender information to probation and parole field agents, county organizations, DOC administrative staff, as well as correctional and law enforcement agencies at the County, State and Federal levels.

This position is in pay schedule/range 02-11 with a starting pay rate of $22.31/hour, plus excellent benefits. Pay on appointment for current state employees may vary according to the applicable pay transaction provisions of the Compensation Plan, Wisconsin Administrative Code, and statutes. A twelve-month probationary period is required.

In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, nine paid holidays, and ample accrued sick time that rolls over each year.
• Insurance:
  Excellent and affordable health, dental, vision, and life insurance.
• An exceptional pension plan with employer match and lifetime retirement payment
• An optional tax advantaged 457 retirement savings plan
• DOC is a qualifying employer for the Public Service Loan Forgiveness program.
• The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.
• Our Employee Assistance Program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here.

Applicants must be legally authorized to work in the United States at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.

Corrections Communications Operator receive and provide information, directives and messages to stakeholders over phone and electronic communications. Successful candidates must be able to clearly hear and understand words over the phone with distractions, distortions and background noise, with or without accommodation.

Corrections Communications Operator workstations include multiple computer monitors displaying a variety of computer systems at the same time. Successful candidates must have the ability to view and read multiple computer monitors at the same time, with or without accommodations for extended periods of time.

As public safety employees, remote work is not an option for these positions.

Positions are full-time. Shift preferences will be discussed during the interview process. Shift times are first shift ); second shift ) and third shift ).

This position requires employees to be ordered to work additional 8-hour shifts. The ability to work an additional 8-hour shift is an essential function of the position. The operation is 24 hours/7 days on 3 shifts.

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