Technical Account Manager - Industrial Machinery; WI​/IL Territory

Chicago, IL, USA •

Green Bay, WI, USA

Posted Friday, January 23, 2026 at 5:00 AM

Company description

We solve the world’s cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution.

Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world.

Our Culture

We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed.

We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth.

For more information about Cold Jet, please visit

Position Summary

The Territory Account Manager is the cornerstone of customer satisfaction at Cold Jet, ensuring seamless operation and optimal performance of our advanced dry ice solution systems. This role demands a unique blend of customer service excellence and hands-on technical proficiency. The Account Manager will provide expert on-site installation, comprehensive training, and troubleshooting & repair support for Cold Jet equipment at customer facilities throughout their assigned territory.

This includes leveraging technical skills to diagnose issues, performing repairs, and optimizing equipment performance. The Account Manager will not only resolve immediate customer needs but also proactively build robust customer relationships and drive revenue growth within the region. By empowering customers with in-depth knowledge and optimizing their applications, the Account Manager will become a trusted advisor, identifying opportunities for additional Cold Jet products, parts, and services.

This role requires a proactive individual who consistently seeks innovative solutions to enhance both products and processes, ultimately delivering exceptional value to our customers.

Position Responsibilities

Technical Expertise & Customer Support:

• Proactive Preventative Maintenance: Schedule and conduct preventative maintenance inspections to ensure optimal equipment performance and customer satisfaction.
• Diagnose and Resolve Technical Issues: Employ troubleshooting techniques, including the use of multi-meters and other diagnostic tools, to identify and resolve mechanical and electrical issues with Cold Jet equipment.
• Perform On-Site Repairs and Maintenance: Conduct minor repairs, maintenance, and upgrades at customer sites, ensuring minimal downtime and maximizing equipment efficiency.
• Provide Technical Training: Deliver in-depth training to customers on the operation, maintenance, and optimization of Cold Jet equipment, empowering them to achieve optimal results.
• "Own" Customer Issues and Warranty Work: Take full responsibility for customer requests and warranty work, ensuring 100% satisfaction and maintaining clear communication throughout the process.
• Act as a Technical Resource: Serve as the primary point of contact for technical inquiries, providing expert guidance and support to customers.

Revenue Generation & Relationship Management:

• Collaborate with Regional Sales Managers: Work closely with the sales team to service customers and identify opportunities for revenue growth within the assigned territory.
• Consultative Sales: Identify customer needs and recommend appropriate Cold Jet solutions, including equipment, parts, accessories, and services.
• Generate Sales Leads: Develop a database of qualified leads through various channels, including referrals, cold calls, and networking.
• Maintain…