DMV Customer Service Representative - Entry - Madison

Introduction

Join the Division of Motor Vehicles (DMV) as a DMV Customer Service Representative - Entry in the License Plate and Postal Services Unit! This team of talented and fun individuals is responsible for auditing, managing, and distributing registration materials including vehicle titles, certificates of registration, license plates, validation stickers and related materials.

This position is headquartered at the Hill Farms State Office Building in Madison, WI and is required to work full time in the office.

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.

This position is part of the License Plate and Postal Services Unit, which handles acquisition, inventory management and distribution of up to 1.5 million Wisconsin license plates, related validation stickers and disabled hang tags annually. The unit collects, processes and delivers thousands of pieces of incoming and outgoing mail for the department, includes sorting and routing mail to other state agencies located at 4822 Madison Yards Way in Madison and acting as the liaison between the building’s agencies and DOA Mail Transportation.

This position is responsible for auditing, management, and distribution of registration materials including vehicle titles, certificates of registration, license plates, validation stickers and related materials.

This position is in schedule‑range 02‑10. The starting pay for this position is $20.63/hr, plus excellent benefits
. A twelve‑month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

This state agency does not sponsor work visas, is not enrolled in USCIS E‑Verify, and is not eligible to employ international F‑1 students seeking STEM‑OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

This position may qualify for the Public Service Loan Forgiveness Program. The Public Service Loan Forgiveness Program (PSLF) forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan, while working full‑time for a qualifying employer. You may be able to qualify for the Public Service Loan Forgiveness Program if you work for Wisconsin State Government.

This position requires the ability to frequently lift up to 30 pounds with occasional lifting up to 70 pounds, repeated bending, lifting, standing and walking for long periods of time, and operation of manual and electric skid jacks.

This…