Retail Manager

Retail Manager – Dellshire Resort | Opening Spring 2026

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.

As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people‑first culture that values collaboration, growth, and exceptional service. If being part of a one‑of‑a‑kind opening excites you, we invite you to join our Pyramid family and apply today.

The Retail Manager is responsible for the overall leadership, operations, and financial performance of Dellshire Resort’s retail outlets, including the Main Lobby Retail Shop and the Family Entertainment Center (FEC)/Concessions Retail location. This role oversees daily operations, merchandising, inventory control, staffing, and guest experience to ensure both locations reflect the immersive Dellshire brand while driving revenue and profitability. The Retail Manager serves as a culture leader, developing a team that delivers exceptional service and creates memorable guest interactions aligned with Dellshire Resort’s commitment to imagination, wonder, and togetherness.

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre‑opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

• Lead daily operations of both retail locations, ensuring consistent service standards, presentation, and brand alignment.
• Recruit, hire, train, coach, and develop retail team members, fostering a positive and engaged team environment.
• Create staff schedules based on business levels, seasonal demand, and operational needs.
• Oversee merchandising strategy, product placement, and visual displays to maximize sales and guest engagement.
• Manage inventory processes including ordering, receiving, stock rotation, shrink control, and periodic inventory counts.
• Monitor retail performance through sales reporting,…