Bakery Cake Designer

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Bakery Cake Designer

Bakery

Non-Exempt

Responsible for decorating bakery items. You will assist customers with their bakery orders by telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Bakery Department Manager.
Positions that Report to you:
None

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Takes customer orders at Bakery counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day and sets up a timeline and production schedule.
• Decorates bakery items in a timely manner.
• Keeps current on new designs and trends.
• Ensures department standards are met.
• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
• Orders supplies for decorating area and checks off the order.
• Delivers product and sets up wedding cakes on site (outside the store).
• Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
• Checks product dates, pulls cases for work and lists items to fill or replace.
• Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
• Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
• Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
• Participates in employee cross training.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Wraps all product as necessary.
• Assists in other areas of the store as needed.
• Performs other job related duties and special projects as required.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience and six months or less of similar or related work experience.

• Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
• Must be able to perform the following physical activities: climbing,…