Assistant Manager of ECommerce

Assistant Manager of ECommerce page is loaded## Assistant Manager of ECommercelocations:
Madison #1, Washington Ave, Madison, WItime type:
Full time posted on:
Posted Todayjob requisition :
R215485

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
***
* Job Description:

***
* Job Title:

** Assistant Manager, eCommerce
** Department:
** General
* * FLSA**:
Exempt
** General Function**:

The Assistant Manager, eCommerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of HWH, Perishables, and Store Operations Positions that Report to you:
Online Shopping Department Manager, Assistant Online Shopping Department Manager, Online Personal Shoppers, Online Produce Personal Shoppers, eCommerce Clerks, E-Commerce Drivers, E-Commerce Pick Up Clerks
** Primary Duties and Responsibilities**:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience
* Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
* Handles Red Line calls and inquires.
* Promotes aisles online services and H+ memberships
* Ensures smooth operation of order fulfillment process.
* Works to find efficiencies in store and areas of improvement.
* Reviews orders for accuracy.
* Assesses out of stocks and cancellations from orders.
* Resolves customer concerns
* Ensures that customers are satisfied with their experience and takes steps necessary to address customer service issues.
* Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
* Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
* Provides education to existing employees regarding new policies and procedures.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary

Duties and Responsibilities:

*** Performs other job-related duties and special projects as required.
* Assists in training new employees.
* Supports Aisles online manager for employee scheduling.
** Knowledge, Skills, Abilities and Worker Characteristics:
*** Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
* Good verbal and written communication skills
* Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
* Ability to identify problems, develop and execute solutions
* Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs
*
* Education and Experience:

*** High School Diploma or equivalent preferred.
* Must be skilled in the computer as well as the internet.
** Supervisory Responsibilities (Direct Reports):
*** Instructing, assigning, reviewing, and planning the work of others.
* Maintaining standards, coordinating activities, and acting on employee…