Instrument Service Technician IV- Tues- Fri

Overview

Help us change lives at Exact Sciences. We’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

The Instrument Service Technician IV is responsible for the Instrument Services of laboratory equipment and instrumentation, including installation, calibration, maintenance, and repair. This includes both simple (e.g., orbital shakers) and complex (e.g., liquid handling robotics.) instrumentation in the various laboratory environments. These environments may include clinical laboratories, R&D laboratories, and manufacturing and quality control laboratories. The individual in this role will continuously work with other Lab Service Technicians and the laboratory teams to ensure proper instrument function and to troubleshoot any system concerns.

The LST may work continuously with other technicians and the laboratory teams to ensure proper instrument function and to troubleshoot any system concerns.

include but are not limited to the following:

• Install new laboratory equipment (e.g., centrifuges, liquid handlers, orbital shakers, etc.).
• Coordinate and/or perform instrument installations and qualifications per service policies.
• Maintain program for preventative maintenance (PM) and calibration of all laboratory equipment.
• Perform troubleshooting activities and provide Level 1 service; coordinate with LSE II’s and vendors to address escalated service concerns.
• Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment.
• Perform all service activities in compliance with all relevant safety and regulatory bodies (e.g., OSHA, CAP, CLIA, etc.).
• Maintain and continuously develop personal knowledge and expertise related to the service of complex clinical laboratory equipment.
• Track all service activities utilizing system(s) developed in accordance with service policies and procedures.
• Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
• Excellent verbal and written English communication skills.
• Adaptable, open to change, and the ability to work in ambiguous situations while responding to new information and unexpected circumstances.
• Strong interpersonal and teamwork skills; ability to easily convey concepts and priorities, as well as an ability to solicit feedback and inputs.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work nights and/or weekends.
• Ability to work overtime as needed.
• Ability to work on-call and shift changes may be required.
• Ability to lift up to 40 pounds for approximately 15% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 35% of a typical working day.
• Ability to comply with any applicable personal protective equipment requirements.
• Ability to employ gross and fine motor skills during the installation, servicing, and maintenance of laboratory equipment.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
• Ability and means to travel between local Exact Sciences locations.
• Ability to travel up to 5% of working time away from work location, may include overnight/weekend travel.

• Bachelor’s degree in Engineering, Technology, Molecular Biology, Electronics, or related field; or Associates degree and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree; or High School diploma/General Education diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• Basic computer skills to include Internet navigation, Email usage,…