Veterinary Receptionist - Part-Time - Northside Animal Hospital

Overview

At Northside Animal Hospital, our mission is simple: to provide outstanding small animal care rooted in compassion and medical excellence. We are an AAHA-accredited hospital, reflecting our commitment to the highest standards of veterinary practice and patient safety. We are proud of our 4.8-star Google rating and our team environment where medical quality is prioritized. Joining our team means entering a supportive network focused on your professional success.

We offer robust educational programs and support for credentialing, with resources to help you pursue your career goals, whether that means becoming a Credentialed Veterinary Technician or moving into a leadership role. Mentorship and development ensure every teammate has the tools and stability to grow with us. Providing advanced, comprehensive care for small animals is central to what we do.

As part of a larger veterinary community, veterinarians benefit from internal specialty consultations and cutting-edge resources, enabling collaborative handling of complex medical cases. We emphasize modern diagnostic approaches and evidence-based protocols to ensure the highest quality of medicine for our clients and patients. Northside Animal Hospital is located in Madison, Wisconsin, a city known for its quality of life, lakes, parks, and active community.

At Mission Pet Health, we do things a little differently. As part of our hiring process, candidates complete a short online assessment. If you are being considered for the position, you will receive an email from a Mission Pet Health recruiter with a link to complete the assessment. Please check your spam or junk folder, as messages can be filtered.

Your Impact as a Receptionist

• Be the Director of First Impressions:
  You will manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination:
  You will maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly.
• Advocate for Pet Health:
  You will educate clients on preventative care and other hospital services to ensure every pet receives the best possible care.
• Embody Compassion and Empathy:
  You will be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet as your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills and the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health family, you gain the stability of a local practice backed by the resources of a larger network. The focus is on investing in you so you can focus on what you love.

Note:

Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

• Competitive Compensation: A competitive hourly rate or salary based on experience and role.
• Health & Wellbeing:
  Comprehensive Medical, Dental, and Vision insurance, plus access to the Employee Assistance Program (EAP).
• Financial Security: 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth:
  Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network:
  Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.
• Valuable Perks:
  Discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors…