Pet Care Assistant

Overview

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PET CARE ASSISTANT

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Prepare the treatment room for examination of pets and all necessary medical item and supplies for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance with position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages and the pet (when approved by the veterinarian or veterinary technician).
• Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician).
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital including housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.
• Other job duties as assigned.

Every associate including the Pet Care Assistant has an important contribution to make to the veterinary team. We’re looking for Pet Care Assistants who are dedicated to their work, have a positive attitude and use our Five Principles.

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Capabilities and Experience (can do)

• Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – Reads, writes and speaks fluent English, with strong written and verbal communication abilities.
• Organizational ability – Demonstrates a systematic approach and excels at turning chaos into order.
• Problem solving – Identifies, analyzes and solves problems with practical solutions.
• Client service – Provides attentive, courteous and informative service to clients.
• Intellectual ability – Follows instructions in oral, written or diagram formats and can provide directions.
• Mathematical ability – Performs basic arithmetic and unit conversions as needed.
• Computer skills – Comfortable using a computer and software such as Word, Excel, Outlook.

• Attitudes (will do)
  • Initiative, Integrity, Cooperativeness, Flexibility, Independence, and Stress Tolerance/Resilience.

• Ability to work at a computer for long periods.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• May require more than 40 hours per week, including weekends and…