Associate, Marketing Solutions

Overview

Maintain current knowledge of assigned programs and database(s) use, data management and maintenance and keep team abreast of changes and updates in processes and procedures. Assist in procedures related to marketing support and other support services, such as word processing, presentations, and client contacts. Confortable with client interaction via phone, email, etc.

Edit and proof dealer communications. Build strong sales and consultative relationships with dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude. Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance. Present Marketing plans, trends, and additional suggestions to client/dealers. Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.

Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system. Ensure consistency in language, style, ad formatting to elevate the readability and impact of campaigns. Maintain calendars and timelines for assigned marketing initiatives. Promote customer acquisition, retention and response while improving brand awareness and return on investment for client. Assist in the creation and development of processes and procedures.

Produce periodic reports and recommendations regarding performance status of dealer base. Implement quality control process for marketing materials, dealer selections and dealer originated copy. Assist in the resolution of data issues. Other duties as assigned.

Essential Responsibilities

• Maintain current knowledge of assigned programs and database(s) use, data management and maintenance and keep team abreast of changes and updates in processes and procedures.
• Experience being able to read original copy or proofs to detect and mark any grammatical, typographical, or compositional errors with the utmost accuracy.
• Assist in procedures related to marketing support and other support services, such as word processing, presentations, and client contacts.
• Confortable with client interaction via phone, email, etc.
• Edit and proof dealer communications.
• Build strong sales and consultative relationships with dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.
• Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance. Present Marketing plans, trends, and additional suggestions to client/dealers.
• Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.
• Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.
• Ensure consistency in language, style, ad formatting to elevate the readability and impact of campaigns.
• Maintain calendars and timelines for assigned marketing initiatives.
• Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.
• Assist in the creation and development of processes and procedures.
• Produce periodic reports and recommendations regarding performance status of dealer base.
• Implement quality control process for marketing materials, dealer selections and dealer originated copy.
• Assist in the resolution of data issues.
• Other duties as assigned.

Candidate Profile

• Minimum of 1
  -3 years of experience in Customer Service and Sales required. Must have the ability to read, write and proofread marketing materials.
• Call center experience preferred.
• Experience in automotive industry preferred.
• Experience interacting with client over the phone preferred
• Proficient in MS office suite particularly Word, Excel, Outlook and Teams

The base salary range for this position is $19 - $22 USD hourly (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role…