Order Fulfillment Coordinator

This is a full-time onsite position in Madison, WI.

Berntsen International is an established Madison WI based manufacturing firm with a solid 50+ year-old business helping customers mark critical infrastructure. Now we’re scaling quickly with Infra Marker®, an RFID + GIS platform that turns those physical markers into smart, connected assets.

We are a respected leader in the manufacture of infrastructure marking products. We have many repeat customers, a range of high-quality products, and an unparalleled brand in the boundary and utility marking products world.

The Order Fulfillment Coordinator is part of a team responsible for prompt and accurate movement of orders from order placement to the start of order production. This position ensures that customer delivery promises are kept by coordinating expectations with production, warehousing, and external vendor suppliers. The Order Fulfillment Coordinator is the primary interface with the customer during production and through successful delivery.

To accomplish these goals, the Order Fulfillment Coordinator executes the following functions:

• Monitor and act on customer orders, customer quotes, and customer queries.
• Enter purchase orders, work orders, and sales orders in ERP system within the response time targets
• Coordinate with warehouse, production, shipping, and vendors to confirm order delivery schedules or address delivery issues
• Serve as the liaison for product returns, customer questions, and drop ship vendors
• Understand and be able to communicate product, software, and solution performance capabilities, including RFID-enabled marking products, software, and service delivery
• Resolve issues like inventory shortages and delayed shipments
• Manage replacement orders, returns, and refunds as necessary
• Maintain accurate order records in the ERP system
• Collaborate with cross-functional teams to enhance workflows

In addition to achieving performance goals, the Order Fulfillment Coordinator is expected to perform the following duties

• Ongoing process knowledge and use training
• Ongoing cross-training

• Experience:
  
  At least 2 years of customer support or order management experience required
• Proficiency in working with shipping and inventory management systems
• Strong organizational and problem‑solving skills
• Ability to handle high‑pressure situations and meet deadlines