Parking Enforcement Leadworker

RE-ANNOUNCEMENT*

* This position is being re-announced due to a limited pool of candidates. Previously submitted applications will remain under consideration. Prior applicants need not reapply.

Step into a hands-on leadership role that supports the development, implementation and operation of the Parking Division’s multi-shift Parking Enforcement program. This position provides day-to-day leadership and direction to Parking Enforcement Officers (PEOs); and is actively involved in parking enforcement operations while also helping analyze staffing needs, coordinating assignments, and training team members. As a first line of support for PEOs, you’ll contribute to the development of policies, procedures, and parking-related systems that improve service citywide.

This role operates with a high level of responsibility under the general supervision of the Parking Enforcement Supervisor. This position has core hours of 10:00 PM to 6:15 AM; however, schedules are flexible and may vary to include days, evenings, weekends and special events. Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

• Interpret and enforce all parking regulations throughout the City.
• Issue parking citations to vehicles and/or engage in related informational efforts to achieve compliance.
• Facilitate towing services and communicate/coordinate with property owner/operator liaison as required.
• Assist in investigations related to fraudulent use of disabled parking identification tags/permits; identify possible suspect/suspect vehicles.
• Respond to radio dispatch calls regarding parking violations and parking complaints.
• Assist with planning and enforcement of special events, snow emergencies, and alternate side parking.

• Assist the general public in locating stolen, towed, or lost vehicles.
• Respond to parking enforcement needs of construction/residents/commuters in order to maintain the safe flow of traffic and pedestrians.
• Work as a liaison with other agencies to resolve parking related issues.
• Respond to issues, concerns, and resident complaints related to Parking Enforcement.
• Provide public information/clarification regarding parking ordinances and polices of the City and Division.

• Assist with redeploying resources to increase effectiveness of operations.
• Resolve parking concerns/questions for Parking Enforcement staff.
• Participate in the coordination of regular beat and vacation picks for all Parking Enforcement Officers, including providing input on staffing levels, routes, and shifts.
• Assist with training of new hires.
• Assist with daily briefings for staff and prepare related documentation, including making schedule/assignment modifications required to respond to unanticipated absences.

• Assist with maintaining inventory of Parking Enforcement vehicles.
• Maintain City of Madison vehicles used for daily assignments (check oil, gas, etc.).
• Report vehicle mechanical problems promptly to ensure safe operation of assigned vehicles.
• Assist with managing and maintaining information in the Parking Enforcement Management software, systems, and related equipment.
• Assist with managing and maintaining technological equipment (smartphones, computers, printers, radios, etc.).

• Assist with administrative duties in the office (answering phones, letters, emails, etc.).
• Assist with payroll for Parking Enforcement staff, including Telestaff entries and approvals.
• Assist with and support any Parking Division or Transportation Department initiatives.

Perform other duties as assigned.

• One (1) year of responsible…