VP, Global Partner Delivery

Overview

Vice President, Global Partner Delivery is a key member of the Implementation Services leadership team, responsible for driving strategic growth and operational excellence across UKG's Partner Delivery ecosystem. This role leads a high-performing team and collaborates with Partners to maximize Annual Recurring Revenue (ARR) and increase the percentage of delivery executed by Partners across Pro, Ready, and WFM segments. The VP will set the vision, strategy, and execution for Partner Delivery, ensuring alignment with UKG's business objectives and customer success outcomes.

• Strategic Leadership & Influence
  • Develop and execute a comprehensive Partner Delivery strategy that drives ARR growth and expands UKG's market presence through Partner-led delivery models.
  • Serve as a thought leader and executive sponsor for Partner Delivery, influencing cross-functional teams and stakeholders to achieve strategic goals.
  • Lead the Partner Delivery team and Partner organizations, fostering a culture of accountability, innovation, and continuous improvement.
• Partner Ecosystem Management
  • Build and nurture strong, long-term relationships with key Partners, ensuring alignment with UKG's vision and delivery standards.
  • Drive initiatives to increase the percentage of delivery performed by Partners across Pro, Ready, and WFM, optimizing resource allocation and Partner capabilities.
  • Oversee contractual agreements, forecasting, budget adherence, and operational performance for all Partner engagements.
• Financial & Operational Excellence
  • Collaborate with Finance to manage budget accuracy, forecast Partner invoices, and ensure timely purchase order and payment processes.
  • Establish and monitor key performance indicators (KPIs) to measure Partner Delivery success, including ARR growth, delivery quality, and customer satisfaction.
  • Lead continuous improvement initiatives to enhance scalability, efficiency, and outcomes across all Partner engagements.
• Enablement & Growth
  • Define and execute Partner enablement strategies, certification frameworks, and capacity planning to ensure Partner readiness and alignment with UKG-led initiatives.
  • Develop and implement best practices for Partner engagement, solution development, and delivery excellence.
  • Mentor and develop the Partner Delivery team, supporting professional growth and high performance.
• Collaboration & Influence
  • Partner with internal functional leaders (Sales, Marketing, Product, Enablement) to align strategic goals, drive operational improvements, and optimize delivery outcomes.
  • Represent UKG in executive-level Partner negotiations, ensuring mutually beneficial agreements and long-term success.

• 10+ years of executive leadership experience in Professional Services, Consulting, or Partner Delivery, preferably within enterprise SaaS environments.
• Proven track record of ARR growth and scaling Partner delivery programs.
• Strong executive communication, relationship-building, and negotiation skills.
• Demonstrated business acumen in forecasting, budgeting, and revenue recognition.
• Experience leading teams and Partner organizations to achieve strategic goals and operational excellence.
• Bachelor's degree in a related field; MBA or advanced degree preferred.
• Willingness to travel as needed.

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge.

Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.