Senior Manager Research and Knowledge Management Programs and Resources

Office Locations

Indianapolis, Madison, Milwaukee, Minneapolis, Phoenix, St. Louis, and Tampa

We have the opportunity for a Sr. Manager of Programs & Resources to join the firm’s Research & Knowledge Management department. This is a highly collaborative role with responsibilities including supporting the firm’s Knowledge Management and current awareness programs, as well as overseeing the firm’s portfolio of research resources. The position reports to the Director of Research & Knowledge Management and collaborates with internal and external stakeholders to address the firm’s information needs and advance strategic business initiatives.

At Quarles, your goals matter. We foster a collaborative, inclusive culture where your voice is heard and your growth is supported. Join a team that values creativity, flexibility, and shared success.

• Supportive, adaptable work environment
• Career development through mentoring and training – Professional growth opportunities
• Competitive pay and comprehensive benefits

Collaborates with members of Research Services, Research Operations, Competitive Intelligence, Operations & Innovation, Marketing & Business Development, and Information Technology on a variety of projects and initiatives.

• Participates in developing annual strategic priorities and department goals for Research & Knowledge Management
• Participates in collaborative Research & Knowledge Management leadership meetings and group Research Services and Competitive Intelligence team meetings (video conference)
• Manages two direct reports, offering guidance and oversight on projects, and conducting formal annual performance evaluations
• Identifies opportunities for process improvement as it relates to the position’s responsibilities and Research & Knowledge Management department

• Identifies and leverages Knowledge Management tools and the firm’s collective knowledge to facilitate programs and that enhance knowledge sharing, collaboration, and efficiency
• Supports enhancements and ongoing improvements to the firm’s intranet to improve content and user experience
• Monitors the effectiveness of Knowledge Management initiatives to ensure they are aligned with the needs of attorneys and business professionals

• Manages firm’s news monitoring tools and oversees the creation of custom news reports and publication alerts for firm leadership, administrative departments, practice groups, and attorneys
• Manages communications program for department’s services, and resource awareness and adoption

• Operations
• Leads the implementation and accessibility of external research resources, ensuring seamless user experience and prompt resolution of technical issues
• Directs the management and optimization of the firm’s resource management system, leveraging data insights to inform usage trends and resource allocation
• Oversees the firm’s Integrated Library System (ILS), ensuring accurate representation of physical and electronic collections for purposes of knowledge management, direct access, and greater electronic resource adoption
• Resource Strategy & Vendor Relations
• Manages a significant firmwide investment in electronic resources and subscriptions portfolio
• Participates in annual research resources budgeting process and budget management throughout fiscal year
• Oversees contracts and licenses for various electronic resources
• Leads the development and maintenance of vendor relations for the department and participates in contract renewal discussions and negotiations
• Participates in the evaluation of new-to-market and updated versions of research tools with the Research Services and Competitive Intelligence teams to determine if subscribing is warranted and oversees group pilot programs

• Utilizes various technology tools to improve resource ROI and research workflow efficiencies
• Addresses technical issues within the ticket management system for the Research & Knowledge Management workstream to ensure uninterrupted operation
• Leads authentication of resources using both IP and…