General Manager

Do you consider yourself to have an entrepreneurial drive? Are you interested in leading and motivating a team, growing a business, and finding new ways to leverage technology to improve the lives of citizens? Then the General Manager role may be right for you! As the business owner for Tyler Technologies’ Wisconsin Enterprise in the State and Federal Group, you will have the opportunity to lead and grow the small business unit and organization behind the digital government services contract with the State of Wisconsin.

We are a talented team dedicated to building on a 13+ year partnership focused on improving the lives of Wisconsin citizens through the development of web‑based digital services and SaaS solutions specifically geared toward government. We are dedicated to public service, using technology to make it easier for citizens to interact with government in ways that are convenient for them.

The General Manager (“GM”) leads the team, is the business owner, and is responsible for a wide variety of responsibilities, including leading a small management team. The team oversees project management, product development, marketing, customer support and business development. The GM is first and foremost a leader, ensuring that the business is operating efficiently and effectively. This position owns the relationship with the State of Wisconsin and is responsible for retention and growth of the business.

Additionally, the GM is responsible for budgeting and managing a financial forecast. Candidates must possess excellent written and verbal communication skills and have experience managing teams.

Madison, Wisconsin

• Overall P&L responsibility, including managing revenue and expenses to a budget.
• Set program vision, service planning and prioritization, investment planning, staffing decisions, and other program functions.
• Lead and provide management oversight to a 30+-person team responsible for all aspects of the state enterprise’s digital government contract with the State of Wisconsin.
• Sell web‑based, digital government services and SaaS products and solutions to create efficiencies and enable growth for the state’s digital government programs.
• Advise on overall business strategy, including but not limited to, fee and transaction‑based business models, end‑user centered design, user engagement, and specific industry expertise in payment solutions and innovative digital government services.
• Act as a digital government consultant to key partners within the state and local government through reporting, presentations, state conferences and trade shows.
• Develop and implement strategic plans around sales and growth of existing and new services, relationship management and partnerships to help foster ties with government agencies, third parties, national associations, and usage, analytics, government and user needs, and industry trends to grow solution adoption and develop new services.
• Seek out and implement improvements to all aspects of the business to maximize revenue growth, efficiencies and cost reduction.
• Develop and maintain a productive working relationship with senior level project sponsors/stakeholders and key agency partners, evaluating and maintaining positive satisfaction levels.
• Conduct research and analysis into future plans and needs of targeted agencies/customers.
• Maintain open communications with senior management, providing regular updates on key projects and operational processes.

• Undergraduate degree.
• Minimum of five years’ related job experience.
• Experience with Agile development methodology a plus, including sprint planning.
• Web application project management and PMI certification preferred.
• Excellent customer service skills, including solid verbal and written abilities.
• A demonstrated history of strong leadership and organizational skills.

• Business Operations and Personal Abilities.
• Minimum of 5 years of experience working with leaders in an executive setting.
• Experience with developing business use cases and strategic plans.
• Experience collaborating with large project teams.
• Exceptional presentation and communication skills.
• Ability to…