SIU Team Lead

SIU Team Lead

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

To supervise a team of investigators and manage investigation assignments within a specified region; to implement investigative strategy and provide tactical/jurisdictional direction to investigators.

• Supervises a team of investigators to ensure quality and timely handling of assignments.
• Monitors colleagues' workload, productivity and training needs.
• Identifies red flag indicators and recommends additional investigative services when appropriate.
• Advices management of trends and issues with recommended course of action.
• Performs quality review to ensure assignment objectives are met and in compliance with quality standards and client protocol.
• Maintains contact with the claims team.

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Bachelor’s degree from an accredited college or university preferred. Licenses as required.

Six (6) years investigative industry experience, including two (2) years of supervisory experience or equivalent combination of education and experience.

• Thorough knowledge of claims investigation processes for multiple product lines.
• Leadership/management/motivational skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Excellent oral and written communication.
• PC literate, including Microsoft Office products.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Credit security clearance, confirmed via a background credit check may be required for this position.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.