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Merchant Leader - Retention & Strategy
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-01-15
Listing for:
Wind River Payments
Full Time
position Listed on 2026-01-15
Job specializations:
-
Management
Client Relationship Manager
Job Description & How to Apply Below
A financial services firm based in Madison, Wisconsin is seeking a Merchant Experience Manager to lead the team of Relationship Managers and Merchant Support Specialists. In this role, you will be responsible for managing daily operations, ensuring customer retention, and providing coaching and training. The ideal candidate has at least 5 years of customer service management experience, excellent negotiation skills, and technical proficiency in Salesforce.
This is an on-site position with company perks related to employee satisfaction and development.
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