Contents Manager

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Contents Manager

JOB REQUIREMENTS:

The Contents Manager oversees all aspects of the contents division, including pack‑out/pack‑back procedures, inventory management, cleaning operations, warehouse organization, customer communication, and team leadership. This role requires a strong blend of logistics, leadership, attention to detail, and customer‑service skills. The ideal candidate is organized, proactive, and able to thrive in a fast‑paced, emotionally sensitive industry.

Lead, train, and supervise contents technicians and temporary labor as needed. Schedule daily workflow, assign tasks, and ensure team productivity and accuracy. Foster a positive, professional, and accountable team culture aligned with REVIVE RESTORATION values.

Serve as the primary point of contact for clients regarding their personal belongings during the restoration process. Conduct on‑site assessments to evaluate scope of work for pack‑outs, cleaning, and storage needs. Communicate timelines, expectations, and updates to customers, project managers, and insurance representatives. Maintain a high level of empathy and professionalism when interacting with clients who may be dealing with traumatic events.

Oversee pack‑out, inventory, cleaning, storage, and pack‑back processes. Ensure all items are handled, documented, and stored according to company standards. Use industry‑standard software for inventory management and photo documentation. Manage specialty item cleaning (electronics, textiles, art, etc.) through internal processes or external vendors. Ensure chain of custody is maintained for all client items.

Maintain organization, cleanliness, and proper storage practices within the contents warehouse. Track warehouse capacity, incoming/outgoing jobs, and long‑term storage items. Oversee quality control for cleaning, deodorization, and packing. Ensure equipment (ultrasonic machines, drying equipment, odor chambers, etc.) is properly maintained and used safely.

Create and maintain documentation for inventories, estimates, job notes, and billing support. Work closely with project managers to support job scoping and insurance documentation. Track labor, material usage, and job profitability within the contents division. Develop and implement standard operating procedures to improve efficiency and consistency.

Enforce safety protocols for team members, equipment, and handling of belongings. Maintain compliance with company policies, industry standards (IICRC), and insurance requirements.

• Previous Experience in Contents Restoration, disaster recovery, moving logistics, warehousing, or related field.
• Strong leadership and team‑management experience.
• High level of organization, accuracy, and attention to detail.
• Excellent communication and customer‑service skills.
• Ability to work in physically demanding environments and lift 50+ lbs.
• Proficiency with technology, including inventory systems and mobile job documentation tools.
• Valid driver’s license with a clean driving record.

• IICRC Certifications (Contents Processing, Fire & Smoke Restoration, Water Restoration, etc.).
• Experience managing warehouse operations.
• Experience working with insurance carriers, adjusters, or restoration contractors.
• Knowledge of ultrasonic cleaning systems, Esporta/soft‑goods cleaning, or electronics recovery.

Compassionate and patient with clients experiencing distress. Highly organized and detail oriented. Problem solver who thrives in a fast‑paced environment. Positive leader who can motivate and develop others. Reliable, accountable, and driven to deliver excellent service.