ICEP Educational Support & Technology Administrator

Current Employees:
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Job Category:

Academic Staff

Regular

Teach, Learn & Tech Spec III

Collaborates with faculty and staff to support the development of instructional programs. Applies learning theory and instructional design models in the consultation, selection, and application of educational methodologies and technologies to promote active learning, refine critical thinking, and increase learner success. Configures, integrates, administers, and provides advanced and varied consultation, project management, and operational support of highly complex applications or services with a large number of users.

As a member of the UW–Madison Interprofessional Continuing Education Partnership (ICEP), the School of Medicine and Public Health Office of Continuing Professional Development (OCPD) delivers accredited continuing education planned by, for, and with the healthcare team. We are seeking a ICEP Educational Support and Technology Administrator who thrives at the intersection of digital innovation, systems management, and adult learning science.

This position is primarily focused on the technical infrastructure and operational excellence of our educational offerings, with approximately 40-50% of the role dedicated to the administration, troubleshooting, and strategic implementation of learning technologies.

You will serve as the primary technical architect and consultant for our learning platforms. Your workday will include:

• Technology Management & Troubleshooting: Analyzing, testing, and resolving complex issues within our learning management systems (LMS) and virtual platforms. You will provide technical support to staff and conduct quality assurance review. In addition, provide technical support before and during live, hybrid, and blended activities.
• Systems Integration & Research: Researching, acquiring, and configuring new technologies to enhance the learner experience. You will ensure sound educational design, accreditation, accessibility, and financial policies and procedures are followed in the ICEP Learning Portal.
• Instructional Design & Multimedia: Collaborating with staff to design and develop instructional materials, activities, and assessment resources. You will also facilitate communications with LMS vendor to ensure all digital assets meet instructional needs.
• Compliance & Data Strategy: Advising activity planners on adult learning principles and Joint Accreditation (JA) Criteria to ensure all activities meet ACCME Standards for Integrity and Independence. You will also collect and interpret data to identify program needs and enhance overall effectiveness.

We are seeking a detail-oriented, collaborative leader who is passionate about technology management and outcomes-driven healthcare education. The successful candidate will:

• Be a Technical Power-User: Comfortable configuring, integrating, and providing advanced consultation for highly complex web-based applications and services with a large user base.
• Be a Meticulous Project Manager: Skilled at navigating a variable workload—managing multiple projects simultaneously while remaining meticulous about logistics, timelines, and accreditation compliance.
• Be a Proactive Problem-Solver: Able to troubleshoot tech issues under pressure during live events and provide constructive feedback to improve future processes.
• Be a Collaborative Partner: Thrive in a team-based environment while being self-directed. You must communicate effectively with diverse stakeholders, from executive leadership to community-based organizations.

Job details:

• This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
• Standard hours:
  Monday through Friday 8:00a.m.
  
  - 4:30p.m.
• Must provide a valid driver's license. Employees may use their own transportation or receive approval for University Car Fleet usage. Employment is conditional…