Problem Manager

Description
We are seeking a Problem Manager with a strong technical background-someone who can go beyond process execution and credibly challenge, validate, and influence engineering teams. This role requires deep problem management expertise paired with hands-on technical experience in areas such as networking, servers, or applications.
Ideal candidates have previously worked as a Network Engineer, Server Engineer, or Application Engineer and can confidently drive root cause analysis, ensure durable fixes, and prevent incident recurrence. Major Incident experience is a plus.

Key Responsibilities

Problem Management Leadership

• Lead the full Problem Management lifecycle including detection, logging, investigation, resolution, validation, and closure
• Ensure closure criteria are met and solutions are fully validated
• Prevent superficial or premature closure by enforcing evidence-based standards
• Mature the Problem Management practice to improve resiliency and reduce operational risk

Root Cause Analysis & Technical Oversight

• Lead and validate structured RCAs using methods such as 5 Whys, Fishbone, and fault tree analysis
• Challenge assumptions to ensure true root causes are identified
• Review technical feasibility and long-term effectiveness of proposed permanent fixes
• Ensure solutions are measurable, durable, and monitored

Cross-Functional Collaboration

• Partner with Incident Management, Change Management, Resiliency/Reliability Engineering, and Service Owners
• Coordinate permanent fixes through change control processes
• Work with vendors and external partners to ensure accountability and follow-through

Governance, Metrics & Reporting

• Establish and maintain Problem Management governance and quality standards
• Track key metrics such as overdue problems, recurrence trends, SLA performance, and systemic risks
• Deliver clear, actionable insights and updates to leadership and executive stakeholders

Required Skills

• Problem Management
• Incident Management / Incident Response
• ITSM / ITIL
• Troubleshooting
• Root Cause Analysis
• Technical Support

Preferred background

• Former Network Engineer, Server Engineer, or Application Engineer
• Experience participating in or supporting Major Incident Management
• Strong technical credibility and ability to ask deep technical questions

Job Type & Location
This is a Contract to Hire position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $50.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Final date to receive applications
This position is anticipated to close on Mar 24, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual…