IT User Support Specialist

Current Employees:
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University Staff

Regular

User Support Specialist I

Wisconsin Public Media (WPM), a division of the University of Wisconsin–Madison, is excited to invite applications for an IT User Support Specialist I to join our team. This is a fantastic opportunity for someone who loves to solve problems, learn new technologies, and work directly with the creative storytellers, from our radio hosts to our TV producers, at the heart of WPM's public service mission.

As our IT User Support Specialist I, you will be the welcoming, first point of contact for all our colleagues.

In this hands‑on role, you’ll be responsible for:

• Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares.
• Troubleshooting day‑to‑day tech challenges, setting up new equipment, and working with staff to solve their problems.
• Learning about and helping with the workflows staff use to create media.

Your work is essential as it enables our staff to have the reliable technology they need to create, produce, and share their work with audiences across the state.

We are seeking a candidate who is a curious and creative problem‑solver, values collaboration, and is genuinely driven by our mission. This role will report to the User Support Services Manager.

This is a full‑time, 40 hour a week position.

This position is Ongoing/Renewable.

This is a full‑time position that works core business hours, Monday – Friday, 8:30 a.m.–5:00 p.m onsite at Vilas Communication Hall on the UW‑Madison campus. This position may require responsiveness and the ability to address urgent needs that arise outside of standard business hours.

This position requires the ability to sit or stand at a desk and use a computer, keyboard, and mouse for several hours at a time. The role also requires occasionally lifting and carrying supplies up to 30 lbs such as monitors, PCs and other tech equipment.

• Identifies, troubleshoots, resolves, and/or escalates basic data, network connectivity, client/server processes, and application issues according to established policies and procedures
• Assists with the operational maintenance of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
• Serves as an initial point of contact for individuals and groups providing basic organizational information about technology resources and addressing their needs
• Assists with basic procurement, installation, configuration, repair, and modification of various technology hardware, software, and associated components under close supervision
• Assists in maintaining internal knowledge base documentation and creating new documents for common technical issues.
• Provides basic, one‑on‑one instruction and guidance to end‑users on the use of standard hardware, software, and business applications.

Department:
Wisconsin Public Media, Director’s Office, Information Technology

PBS Wisconsin and Wisconsin Public Radio are part of Wisconsin Public Media. The person in this position will be required to comply with the Wisconsin Public Media Code of Ethics: (Use the "Apply for this Job" box below). in addition to the UW‑Madison code of ethics.

#PBS #WPR

Since this position is full‑time (40 hours per week), and in accordance with the Fair Labor Standards Act (FLSA), the pay will convert to an hourly wage with an expected pay range of $24.04 to $26.44 per hour. The annualized rate of pay expected will be between $50,000 and $55,000. Actual pay will depend on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax‑advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see…