Help Desk

Our client, a government agency in the public sector, is seeking a Help Desk professional to join their dedicated support team. As a Help Desk team member, you will be instrumental in providing essential technical support and ensuring seamless IT operations. The ideal candidate will demonstrate excellent communication skills, a customer-focused mindset, and a proactive approach to problem-solving, aligning successfully within a collaborative and inclusive environment.

Job Title: Help Desk
Location: Madison, WI - Hybrid
Duration: 6+ months (highly possible to extend)

What's the Job?

• Assist customers in resolving technical support issues related to hardware, software, and peripheral equipment.
• Perform installation, maintenance, and troubleshooting of desktop platforms, operating systems, and software applications.
• Provide phone support to users, ensuring timely and effective resolution of issues.
• Troubleshoot hardware, OS, and software problems with a focus on customer satisfaction.
• Document technical issues and resolutions accurately, contributing to user documentation and knowledge bases.

What's Needed?

• 2-5+ years of experience in Service Desk & IT/Desktop Support roles.
• Proven ability to troubleshoot hardware, OS, and software issues effectively.
• Strong communication and customer service skills to support diverse users.
• Familiarity with ITSM/ticketing systems such as Cherwell (nice to have).
• Experience with imaging and deploying PCs (preferred).

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.