Business Application Specialist

Join JT – an innovative and fast-growing company making a meaningful impact across Wisconsin. We’re seeking a Business Application Specialist to bring their technical expertise to our dynamic team in the Madison, WI area. This position offers an opportunity to support our mission to improve infrastructure while strengthening the internal systems that enable our teams to deliver exceptional work.

We invite those looking to advance their career, value a vibrant company culture, and enjoy problem‑solving and continuous improvement to seize this opportunity. This full‑time position reports to the Director of Operations.

Visit our website to learn about our people, culture, and community impact.

As a Business Application Specialist
, you will play a critical, hands‑on role in supporting, configuring, and enhancing JT’s core business systems. You will help maintain and optimize our ERP, HRS, CRM, and other operational platforms by configuring systems, troubleshooting issues, supporting end users, and implementing improvements to streamline workflows and strengthen business operations.

This role is ideal for someone who enjoys solving technical problems, translating business needs into system functionality, and working collaboratively across teams.

• Configure, maintain, and support core applications such as Unanet AE (ERP), Paylocity (HRS), Unanet CRM by Cosential (CRM), and related cloud platforms
• Maintain data quality through audits, cleanup efforts, and continuous integrity checks
• Troubleshoot and resolve application issues, perform root cause analysis, and support end users
• Support upgrades, testing, validation, and release management
• Develop and deploy system configurations, custom fields, workflows, and reports as needs evolve

• Support JT’s Power BI and Data Lake environment, including data connectivity, refresh schedules, gateway reliability, and dashboard validation
• Build and maintain Power BI dashboards and visualizations that turn data into clear operational insights

• Assist with the implementation of new modules, features, integrations, and system enhancements
• Work with end users and department leaders to gather requirements and design practical system updates
• Document configurations, workflows, and changes to ensure long‑term governance
• Collaborate with vendors and technical partners when specialized expertise is required

• Identify workflow inefficiencies and recommend system‑based solutions to improve operational effectiveness
• Support ongoing improvement of JT’s digital tools to strengthen employee experience and business operations

• Stay informed on emerging cloud‑based technologies, application best practices, and AI‑enabled capabilities within JT’s core platforms, proactively identifying opportunities to apply AI and automation to advance systems, improve processes, and enhance operational efficiency
• Support special projects and corporate initiatives as assigned

• Bachelor’s degree or equivalent professional experience
• 3-5+ years of experience in application administration, configuration, or support (ERP/HCM/CRM experience preferred)
• Strong ability to communicate technical concepts to non‑technical users
• High attention to detail and the ability to manage multiple priorities
• Ability to work independently and collaboratively in a fast‑paced environment
• Adaptability to new tools, technologies, and evolving business needs
• Legal authorization to work permanently in the U.S
• Occasional travel for professional development or project needs

At JT, we offer more than just a job – we provide a thriving workplace culture and exceptional benefits. Our team enjoys:

• Year‑end bonus program that shares company success
• Comprehensive insurance
  : medical, dental, vision, life & disability
• 401(k) with generous match
  , starting on day one
• Generous PTO and nine paid holidays
• Paid Community Service Hours to support causes you care about
• Ongoing technical & leadership training for career growth
• Wellness program to support your health
• “Work Hard, Play…