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Technical Support

Customer Support Analytics & Ops Lead

Job in Madison, Dane County, Wisconsin, 53774, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    Technical Support
  • Customer Service/HelpDesk
    Technical Support
Salary/Wage Range or Industry Benchmark: 58300 - 75750 USD Yearly USD 58300.00 75750.00 YEAR
Job Description & How to Apply Below
A global education technology company is looking for a Call Center Operations Analyst to analyze performance metrics and drive customer support excellence. This role will monitor call data, produce actionable insights, and collaborate with teams to enhance service quality. Candidates should possess a degree in a related field, strong analytical and communication skills, and 2–4 years of relevant experience. This position offers a competitive salary range of $58,300.00 - $75,750.00 and various employee benefits.
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