Asset Technician

Title: Asset Technician Location: 1701 Wright St, Madison, WI 53704 Duration: 24+ Months

The Client is seeking an Asset Technician who will be responsible for management of the physical assets at the College's Technology Services hardware depot.

• Tracking orders within the asset management system, assigning identification numbers and barcode tags to each item upon delivery and scheduling the distribution and installation of orders.
• Maintaining a constant inventory of CPUs, printers, monitors, docks, cables and all other associated repair and replacement parts and pieces.
• Assisting in the maintenance of the district-wide strategy for replacing outdated hardware and software across all campus locations.
• Effectively managing and documenting the process of distribution and tracking of District assets.
• Participating in the allocation, setup and implementation of hardware, software and ancillary devices throughout the district.
• Following policies and monitoring technology assets in accordance with IT policies, standards, laws and regulations.
• Assisting in responding to incident tickets / hardware maintenance requests and replacing dysfunctional equipment.
• Effectively managing and documenting the process of distribution and tracking of District assets (a duplicate responsibility).

• Provides inventory management services for Technology Services assets throughout the Madison College District.
• Maintains an inventory management system for accurate tracking of all District technology assets.
• Maintains a consistent supply of hardware to include repair/replacement parts, CPUs, printers, monitors, cables, docks and all other equipment necessary to maintain the efficient technological functioning of all District locations.
• Maintains an orderly and organized storage system for all technology services assets.
• Organizes and facilitates the removal of technology services assets from inventory.
• Maintains the order tracking system for all inbound technology services assets.
• Receives inbound shipments and assigns unique identification numbers to each item. Creates and affixes I.D. tag and bar code to all District assets.
• Enters unique I.D. tracking numbers into inventory management system along with other pertinent use information.
• Maintains an in‑depth knowledge of Technology Services support products and services.
• Maintains a strong knowledge of the incident management system and reporting functionality.

• Demonstrated technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.
• Demonstrated knowledge of inventory management principles and best practices.

• Strong organizational skills.
• Strong understanding of time and resource management.
• Advanced problem‑solving skills.
• Advanced planning and preparation skills.
• Strong technical troubleshooting and decision‑making skills.

• Multi‑task and successfully work independently.
• Work in an environment with frequent interruptions.
• Effectively communicate both verbally and in writing, by phone, via email or in person.
• Identify all affected parties as decisions are made and effectively communicate potential issues and planned resolutions.
• Manage multiple priorities and follow through on concurrent projects to successful completion.
• Lift up to 40 pounds regularly.
• Climb a 12‑ft. ladder while carrying and/or installing or troubleshooting equipment (i.e., projectors, bulbs, etc.).

• Define the problem and issues for a request.
• Identify all parties (stakeholders).
• Perform the necessary root‑cause analysis.
• Maintain ongoing operational/production support, including monitoring.
• Perform periodic reviews of the process and provide feedback.
• Share lessons learned with the team for continuous improvement.