IT Strategic Advisor

IT Strategic Advisor

Department: Business Development

Employment Type: Full Time

Location: Madison, Wisconsin

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond |
Own It |
Be Curious |
Serve as One
.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have:

You will engage with clients at an executive level, connecting with the key decision maker for long-term technology planning. By meeting clients regularly, you will bring forward insights, challenges and opportunities to align technology with client’s evolving goals. Your consultative approach and market analysis will help shape client’s technology roadmaps that support client satisfaction and maintain VC3’s as a market leader in managed IT services.

Client Relationship Responsibility:

• Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use.
• Act as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
• Lead the contract renewal process for each client assigned to them and looking for opportunities to grow our service scope with those clients.
• Explain risks and liabilities to clients about their technology state and decisions, and if appropriate documenting the client’s decisions to manage VC3 risk and liability.
• Respond to client communications within the SA’s scope, or to connect the client with a more appropriate resource for those needs in a timely manner or advising a client of an expected timeline or future meeting where they will address the client’s need.

Client Road Mapping/Budgeting Responsibility:

• Gather or review feedback, audit outcomes, evaluations, alignment with standards and best practices, and other relevant data associated with the client to understand their current state.
• Lead the development and progress of client’s technology road map and IT budget
• Support prioritization, management, forecasting, renewal, and delivery of VC3 solutions to their assigned clients, as well as education of clients on those solutions.
• Support the onboarding of new clients, assisting in expectation setting and relationship building with the key decision makers involved.

Client Meeting Responsibility:

• Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. The expectation is that these meetings will drive alignment to our standards, report on roadmap and progress, outline next steps and get client approval on them.
• Understand and provide the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the client.

Technology Awareness Responsibility:

• Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.
• Identify areas where new technology solutions are needed by clients or capture where other internal teams identify that need.
• Maintain awareness and understanding of client industries sufficient to provide sound guidance on technology investment options.

• 10+ years of solid business experience (Technical Account Manager experience preferred)
• 3+ years working in an IT industry or technical experience. Managed Services Provider experience preferred.
• Experience with municipal clients/leaders a strong asset
• Bachelor’s degree or equivalent experience
• Degrees, certifications or other designations in relevant technology or business education is an asset. (Ex. ITIL,…