ServiceNow Integration Architect

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Codeworks is an IT Services firm headquartered in SE Wisconsin, known for its strong commitment to quality and for its direct client relationships.

The State of Wisconsin DOA is seeking a CRM Integration Architect III / Service Now Implementor to lead Service Now process design, coordination, and adoption efforts. This role serves as the critical bridge between business stakeholders and the technical development team, ensuring requirements are well‑defined, configurations follow Service Now best practices, and implementations deliver measurable process improvements.

The resource will focus on leveraging out‑of‑the‑box Service Now capabilities, improving workflow standardization, accelerating delivery timelines, and driving platform adoption across the organization.

100% Remote within WI, must be a WI Resident at time of application for consideration.

• Lead and coordinate Service Now implementation and enhancement initiatives from requirements gathering through go‑live and stabilization.
• Partner with business stakeholders to document current‑state processes, identify gaps, and define future‑state Service Now solutions.
• Translate business needs into functional specifications, process designs, and user stories for development teams.
• Collaborate with Service Now developers and architects to design scalable, compliant, and efficient solutions.
• Perform hands‑on Service Now configuration using out‑of‑the‑box capabilities, including:
  • Forms, fields, workflows, approvals, notifications, and UI policies
• Ensure implementations align with Service Now and ITIL best practices.
• Validate and test configured solutions to ensure alignment with business requirements.
• Facilitate user acceptance testing (UAT) and support training and documentation efforts.
• Coordinate data migration, environment setup, and deployment planning.
• Support change management, communication, and adoption activities.
• Maintain awareness of new Service Now features and recommend enhancements.
• Act as a trusted advisor to leadership by providing technical and process guidance.

• 5-8+ years of hands‑on experience implementing and configuring Service Now.
• Proven track record delivering multiple Service Now module implementations or major enhancements.
• Strong expertise with Service Now core modules, including:
  • Incident
  • Problem
  • Change
  • CMDB
  • Knowledge
  • Service Catalog & Request Fulfillment
  • Discovery
• 5-8+ years of experience with ITOM, integrations, automations, and CSDM.
• Strong understanding of Service Now best practices and platform capabilities.
• Familiarity with ITIL/ITSM processes and frameworks.
• Excellent communication and collaboration skills.
• Ability to translate business needs into functional and technical solutions.
• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).

• Experience working in Agile/Scrum delivery environments.
• Ability to interact with senior leadership and business stakeholders.
• Experience serving as an internal consultant or change agent.
• Prior experience in government or large enterprise environments.

• Service Now Certified System Administrator (CSA).
• Service Now Implementation Specialist (ITSM, ITOM, HRSD, etc.).
• ITIL Foundation or higher.

Codeworks, LLC discloses that the anticipated hourly pay range for this position is between $60 and $70. This range is subject to change based on job‑related factors, including client requirements where applicable.

All full‑time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.

Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.