Switchboard Supervisor; FTE

Switchboard Supervisor

Responsible for supervising the daily operations of the Hospital Switchboard. The Switchboard is the main information resource for and facilitates communication between all Meriter customers, including physicians, patients, staff, and the general public. The operator provides first response for all hospital emergencies and functions as the after-hour answering service for Meriter clinics.

Schedule:

Weekdays 8 am - 4:30 pm, plus on-call requirements.

• Paid time off, parental leave, 401K matching and employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. Pet insurance for your four-legged family members.
• Tuition reimbursement and adoption assistance.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. Find a fulfilling career and make a difference with UnityPoint Health.

• High school diploma or equivalency
• 5-7 years Medical Call Center experience
• 3-5 years experience with call center phone and software systems
• Excellent communication skills (written and oral). Ability to present oneself and one's ideas with clarity and confidence.

• Two-year Associate Degree
• Familiarity with Spok/Intellidesk software system
• Familiarity with Meriter Hospital services
• SPOK software System

EEO/M/F/D/V