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Technical Support IT Support

Tech Support Engineer — Enterprise SaaS, Hybrid​/Early Shift

Job in Madison, Dane County, Wisconsin, 53774, USA
Listing for: Zendesk
Full Time position
Listed on 2026-01-15
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Job Description & How to Apply Below
Zendesk is seeking a Technical Support Engineer for their Madison office with a focus on delivering exceptional customer support. In this hybrid role, you'll be responsible for resolving technical issues and guiding customers through various communication channels while demonstrating strong technical skills in software. Ideal candidates will have 4-6 years in enterprise software support and experience with SaaS solutions, along with excellent communication abilities.

The role offers flexibility to work remotely part of the week while also requiring some in-office presence.
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