Desktop Support IV

Beacon Technologies is seeking a Desktop Support IV Technician for our client partner. This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% on-site in Madison.

• At least 10 years' experience in the following:
• Knowledge of computer software, operating systems, hardware and networking is required.
• Experience with Microsoft Active Directory is required.
• Hardware and software troubleshooting skills are required.
• Able to work in a team as well as independently.
• Experienced in providing professional and courteous customer service is required.

• Excellent verbal and written communication skills is preferred.
• Three or more years relevant work experience with Windows 10/11 is preferred.
• Two or more years relevant work experience with OSX is preferred.
• Experience and knowledge of computer security is preferred.

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin,genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law.

Beacon Technologies, Inc. prohibits any such discrimination or harassment.