Finance Business Analyst; ERP, SaaS Billing Systems and Credit​/Collection Systems

Finance Business Analyst

8x8, Inc. believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Position Summary:

We are seeking an experienced Finance Business Analyst with a strong background in ERP, billing and credit/collections systems. This role focuses on SME knowledge on ERP order to cash, Revrec, collections, and accounting processes while ensuring systems support dynamic pricing structures, real‑time usage tracking, and accurate invoicing. The ideal candidate will act as a bridge between finance, operations, and IT teams, driving efficiency and accuracy across financial workflows.

ERP Systems Analysis and Management:

• Manage data flow from CRM systems into ERP related to Orders and collections
• Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing.
• Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems.

Consumption and Usage-Based Billing:

• Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing.
• Work with product and technical teams to map usage metrics to billing rules and pricing structures.
• Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies.

Process Optimization:

• Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement.
• Collaborate with cross-functional teams to refine processes and align them with dynamic business models.
• Develop scalable workflows for supporting high-volume, consumption-based transactions.

Collections and Revenue Assurance:

• Develop strategies to help improve collections for usage-based billing, including automated reminders, escalations, and dunning processes.
• Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services.
• Partner with customer support to resolve billing disputes and maintain strong customer relationships.

Stakeholder

Collaboration:

• Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives.
• Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems.
• Document business requirements, workflows, and system configurations to support ongoing improvements.
• Lead UAT testing for projects, with greater focus on scripting functional end to end tests.

Industry/Platform Innovation:

• Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8.
• Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches.

General:

• Need to work and think independently, be a self‑starter, take initiative, prioritize and effectively complete tasks on time, with or without detailed work direction is an absolute must.
• Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action.

Education:

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.

Experience:

• 3+ years of…