Systems Analyst

Job description
*** Only qualified Systems Analysts currently located in Wisconsin will be considered due to the role requiring a minimum of two days per week onsite.**

• ITIL 4 Foundation certification or similar
• CompTIA A+ certification of similar
• PMP certification or similar

• Advanced knowledge of business and technical analysis: business process documentation, process design, requirements gathering, functional design (8 Years)
• Advanced knowledge of quality assurance and software testing methodologies (8 Years)
• Knowledge of project management principles, methods, and practices (8 Years)
• Effective and professional communication and interpersonal skills when dealing with a variety of customers, including executives (8 Years)
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail (8 Years)

• Under the general guidance of the IT Solution Delivery Manager, this position is responsible for growing and operating the Client
• This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals
• Lead and participate in teams representing the business needs to technical staff and technology system capabilities to business staff
• Facilitate discussions among all appropriate technical and business staff to clarify business rules, define system output, and facilitate the design of business and technology system processes
• Analyze and document business rules, business and technical requirements, and system operations and procedures
• Develop technical specifications to meet business requirements
• Review existing and proposed rules, policies, and procedures for impact on current and proposed business processes. When necessary, adjust proposed processes or propose rule, policy, or procedure changes to maintain compliance with all applicable constraints
• Coordinate with department business program specialist and technical staff efforts to clarify, revise, develop, and implement process descriptions and functional programming specifications
• Create documentation of process and system development changes, in the form of operational manuals, and assist business and technical staff to draft new procedures and publications
• Track system problems and their resolution using the Client's help desk ticketing system, bug-tracking system, and other IT request systems. Investigate and analyze system problems and design solutions
• Coordination, planning, and execution of efforts around Quality Assurance of business systems and processes, reliability testing for the agency’s products and/or development processes
• Develop and execute test cases, scripts, plans, and procedures. Record test progress and results
• Follow software development life cycle methodologies and practices around system testing and quality assurance processes
• Develop software-testing plans and conduct software tests from components to entire systems
• Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommend and facilitate solutions to these issues
• Document user-acceptance test criteria and conduct user/system acceptance testing
• Provide thorough feedback to business and technical staff regarding needed enhancements
• Analyze business data integrity throughout the project

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.