IT Dispatch​/Field Support Services

JOB DESCRIPTION:

Position: IT Support Engineer

Working Model:
This is a dispatch support/on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on‑site visit to troubleshoot and resolve the ticket. The volume of on‑site visits is not very heavy so you can take this as a second project if you are currently employed and can manage both positions simultaneously.

Location:

Indianapolis, IN
Long‑term contract
Support will be within business hours and weekdays (M‑F). If anything outside, it will be communicated to you.
Compensation:
We can pay you in an hourly amount on 1099 for every time you are called to work on‑site.

NOTE:

The engineer should have their own laptop to carry while being on‑site so you can be connected remotely via the support team for instructions/guidelines.

• Experience providing IT Infrastructure field support including troubleshooting hardware, software, operating system issues and fixing problems without impacting/violating hardware warranties.
• Hands on experience with Service Now.
• Hands on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripheral hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction‑based activities at sites.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Skilled in desk‑side support and PC break/fix including basic administration of Windows O/S.

Part‑time, Contract

Monday to Friday
On call