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IT Support Technician – Madison
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-01-12
Listing for:
Beacon Hill
Contract
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
IT Support Technician – Madison! Beacon Hill
• Madison, Wisconsin
Ready to join a dynamic and fast-paced IT team as an IT Support Technician
? You'll be the go-to expert for solving a variety of technical challenges, from laptop provisioning to troubleshooting complex Windows OS, VPN, and connectivity issues. Based in our Madison office, you'll manage level 2/3 support tickets, working with remote users to resolve critical hardware and software problems. This is a 6-month contract, with the potential for long-term growth. If you're a self-starter who thrives in an independent, hands-on role and loves making a real impact, this is the opportunity for you!
Desired Skills
- Laptop provisioning & imaging (Lenovo) to get users up and running quickly
- Expert troubleshooting with Windows OS, Microsoft Teams, Outlook
, and Cisco VPN - Active Directory skills for user management and group assignments
- Problem-solver with 2+ years of experience handling level 2/3 support tickets
- Thrive in a high-energy environment
, working independently while mentoring others and contributing to process improvements
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