Field Technician

Field Technician

Apply for the Field Technician role at Codeworks IT Careers.

Remote within WI or in-office; up to 20% in-state travel (reimbursed travel expenses).

Candidates must be current Wisconsin residents. No relocation allowed.

The Technician III provides multi-tier technical support for DAIT’s distributed environment, including customer-facing applications, infrastructure, and services. This role requires strong technical knowledge, problem‑solving skills, and excellent communication abilities. Responsibilities include supporting secure networking technologies, network/server infrastructure, and vendor-based Internet services. The position also involves desktop and application support, networking hardware, connectivity standards, and information security practices. DAIT supports 71 county offices and 1,600 users statewide, providing network infrastructure and a mission‑critical case management application (PROTECT).

• Serve as a point of contact for customers seeking technical assistance via phone, email, or ticketing system.
• Perform remote and onsite support for network, server, and infrastructure equipment.
• Manage support tickets, document work, and maintain customer communications.
• Develop and update knowledge base articles and technical documentation.
• Monitor and resolve connectivity, performance, and security issues.
• Collaborate with technical teams to plan, install, maintain, and recover infrastructure.
• Implement performance and security improvements based on feedback.
• Audit system security for compliance with regulations and policies.
• Maintain effective relationships with team members, customers, and vendors.

• 5–7 years of experience in a customer‑facing, multi‑tier technology support role.
• Experience with support ticketing systems and documentation.
• Strong troubleshooting and problem‑resolution skills for enterprise applications and systems.
• Experience supporting networked environments, connectivity standards, and security.
• Familiarity with remote support tools (screen sharing, voice, chat).
• Ability to work independently during onsite visits and represent the State professionally.
• Experience working on Agile project teams.
• Knowledge of legacy and modern technologies, enterprise‑level system design, automation, deployment, security, virtualization, and network communications.
• Experience with inventory management, vendor relations, and project management.
• Ability to lift up to 50 lbs.
• Strong written and oral communication skills.
• Ability to meet State of Wisconsin fleet car rental requirements.
• Up to 20% travel within Wisconsin (expenses reimbursed).
• This position requires successful completion of a fingerprinted criminal background check.

Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we’re committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team.

Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

The anticipated hourly pay range for this position is between $22 and $25.

All full‑time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans.

Seniority Level: Mid‑Senior level.