Tier 1 Support Specialist

Tier 1 Resident Technician Overview
The Tier 1 Resident Technician plays a key role in supporting our customer's Poly, Teams, and Zoom video conferencing environment.

Responsibilities include:

Onsite technical support for video and audio conferencing issues.
Scheduling and managing high-level events, tracking and resolving incidents.
Providing MACD support, including installation and configuration of video conferencing equipment.
Guiding customers in the use of video conferencing hardware and software.
Maintaining support documentation and process standards.
This position is customer-facing and based on-site at the customer campus, providing support during business hours and after hours for critical situations or maintenance activities. The ideal candidate will demonstrate exceptional customer service skills.
Compensation:
Up to $37/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• Strong technical background in hardware and software troubleshooting.

• Experience with diagnostic tools and issue tracking systems (e.g., Jira).

• Excellent communication and problem-solving skills.

• Ability to work independently and collaboratively in dynamic environments.
Willingness to travel as required.

Nice to Have Skills & Experience
- 3-5 years of experience
- Jira experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.