Associate Developer

Are you ready to leverage your technical know-how to deliver solutions, optimize workflows, and foster strong customer connections?

At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious:
Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

We’re looking for a curious and proactive Associate Developer who thrives in a fast-paced, collaborative environment and is excited to grow in the tech space. In this role, you’ll deliver high-quality technical support, design custom solutions, implement automation, and build strong relationships with customers and internal teams.

Performance Objectives – What You Will Accomplish First 30 Days:
Getting Grounded

• Learn Naviant’s technology solutions (Hyland Software including OnBase, CIC, IDP; ABBYY Software including Flexi Capture, Vantage; UiPath; Azure/AWS Infrastructure)
• Shadow experienced Technical Support Representatives to understand troubleshooting, escalations, system setup, case documentation in Salesforce, and basic maintenance
• Participate in customer support interactions via phone, email, and remote sessions
• Build relationships with internal teams and partners to understand workflows, processes and collaboration
• Begin building proficiency in support tools, remote diagnostics, and ticketing systems

Within 60 Days:
Taking Ownership

• Complete certifications in Naviant’s technology solutions
• Begin independently diagnosing and resolving software issues across customer environments
• Collaborate with customers, internal teams, and vendor partners on issue resolution
• Lead customer conversations related to issues
• Learn Naviant’s solution deployment and maintenance methodology

At 90 Days and Beyond:
Driving Impact

• Partner with customers to ensure long‑term solution success
• Ensure system stability and proactively resolve complex technical issues
• Advise customers on relevant technologies and provide advanced admin and end‑user training
• Serve as a key technical liaison between customers, internal teams, and partners, strengthening relationships and ensuring customer satisfaction
• Implement automation workflows and process improvements
• Obtain additional certifications to enhance expertise

Competencies – Key Skills & Experience We’re Looking For Technical Expertise & Automation

Skilled in troubleshooting complex systems, configuring solutions, and designing automation workflows. Experienced in implementing Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and Enterprise Content Management (ECM) solutions to streamline processes, improve efficiency, and support scalable operations, leveraging OCR for document capture and extraction. Hands‑on experience designing and delivering solutions with platforms such as Hyland, ABBYY, and UiPath across cloud environments including Azure and AWS.

Experienced in building integrations using APIs and web services (REST/SOAP) and working knowledge of .NET (C#), JavaScript, and SQL.

Customer Service & Support Orientation

Strong foundation in customer support, with experience in customer-facing roles and the ability to understand customer needs, respond professionally, and maintain a positive, solutions-focused attitude. Excels at building trust, mentoring users, and delivering timely, high-quality support to ensure customer satisfaction and loyalty.

Analytical Thinking & Problem-Solving

Demonstrates a solution-oriented mindset and critical thinking skills. Able to interpret ambiguity, uncover opportunities for improvement, proactively resolve technical challenges, and make well-reasoned decisions that drive efficiency and value for customers.

Communication & Interpersonal Skills

Clear, professional communication, both verbal and written. Comfortable collaborating across teams, asking questions, sharing information, and documenting processes. Builds strong relationships with customers and internal teams to facilitate knowledge transfer and drive successful project outcomes.

Initiative, Adaptability &…