More jobs:
Help Desk Support
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-01-12
Listing for:
Staffing Folks
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Project
Description:
Provide technical assistance to all customers seeking assistance for hardware, software,application, printing, Network, and Operating System issues. .
- Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.
- Ability to manage and work on multiple priorities or projects.
- Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.
- Ability to effectively multitask and prioritize workload.
- Effective oral and written communication skills.
Experience:
- At least 2 years of support experience with Windows 10, and Microsoft Office 2019
- At least 2 years' experience with Network and Printer troubleshooting
- Must be proficient is typing skills and be able to multi-task.
- Prior Help Desk experience in a call center environment
- Previous experience using Incident and Knowledge base systems
- Desirable to have 2 years support experience with iOS devices
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